Holiday Shipping
What is the order cut-off for guaranteed Christmas delivery?
The order cut-off for guaranteed Christmas delivery is December 15th. To receive your items in time for Christmas, please ensure that your order is placed before this date. Unfortunately, orders placed using UPS ground or USPS after December 15th are not guaranteed to arrive by Christmas. While we will do our best to process and ship your order promptly, we recommend placing your order well in advance to avoid any disappointment or opting for express shipping.
What shipping options are available for holiday orders?
We offer standard and express shipping. To increase your chances of receiving your order by December 25th, 2024, we recommend selecting expedited or express shipping for orders placed after the guaranteed holiday delivery cut-off date, December 15th, 2024.
Can I track my holiday order?
Yes, you can track your order using the tracking information provided in your order confirmation email. Tracking information will be available as soon as your order ships. Make sure to check your email for updates on the delivery status.
Can I change my shipping address after I've placed my holiday order?
Unfortunately, we are unable to guarantee successfully altering shipping addresses for orders once they have been placed. Please ensure that your shipping information is accurate when you make your purchase to prevent any delivery issues. If you notice a discrepancy in shipping information please contact jillwellsart@gmail.com immediately.
General
Please allow 3-7 days for standard processing and up to 14 days for new artwork launches. Shipping may surpass 7 days during the holiday season.
You will receive a tracking number once your order is shipped, so please ensure your delivery address is correct and secure. We are not responsible and do not refund for any lost or stolen packages. We recommend that you purchase Route Purchase Protection for domestic orders.
We are not responsible for any delays in shipping caused by ground or air transportation delays, severe weather, or other circumstances out of our control.
Domestic Shipping
All domestic orders are shipped via UPS Ground unless address is not verified by the carrier or shipping address is a PO Box.
Domestic orders over $700 will be shipped with a signature required. Please contact jillwells@gmail.com if you'd like to waive signature.
International Shipping
International shipping starts at $40 via our courier partners. Please note that we are not responsible for additional duties and taxes that you may be charged. Customer is responsible for customs charges for all international orders.
If the recipient refuses delivery of their order due to a customs charge your package will be considered abandoned and disposed of by the shipping carrier and therefore, your order is not eligible for a refund or we will deduct the cost of the customs fee from your refund